shipping

Shipping times, fees and free shipping thresholds vary by delivery country.
Find the details for your country below:

Orders within the EU are delivered to your home address:

  EU delivery terms
Shipping times 2-5 business days
Shipping fees €10
Free shipping On orders of €50 or more
Import taxes None

 

For orders to the United Kingdom, Home Delivery is available:

  UK delivery terms
Shipping times 2-5 business days
Shipping fees £50
Free shipping All orders above £125
Import duties & taxes None


All import duties & taxes are taken care of by KAAI. Your total paid at checkout includes import duties, there will be no extra costs from customs at your door.

For orders to Switzerland, Home Delivery is available:

  Delivery terms
Shipping times 2-5 business days
Shipping fees €50
Free shipping All orders above €125
Import taxes 8.1% VAT (payable before delivery)*


*Orders shipped to Switzerland may be subject to Swiss VAT (8.1%), import duties, and customs clearance fees. These charges are determined by Swiss customs and must be paid by the customer prior to delivery.

For orders to Norway, Home Delivery is available:

  Delivery terms
Shipping times 2-5 business days
Shipping fees €50
Free shipping All orders above €125
Import taxes 25% (payable before delivery)*


*Orders shipped to Norway may be subject to Norwegian VAT (25%), import duties, and customs handling fees. These charges may be collected by the carrier prior to or upon delivery and can vary depending on the shipment.

Looking to have your order delivered to the United States?
Please visit the US shop for shipping information and to place your order.

Looking to have your order delivered to the Canada?
Please visit the US shop for shipping information and to place your order.

For orders to Australia, Home Delivery is available:

  Delivery terms
Shipping times 4-7 business days
Shipping fees €50
Free shipping All orders above €125
Import taxes Regionally determined*


*Orders shipped to Australia may be subject to VAT, import duties and customs handling fees, payable to the carrier prior to or upon delivery. If you wish to have more information on the applicable import taxes, feel free to contact us.

KAAI currently ships to a selection of international destinations. Please enter your address at checkout to confirm shipping availability.

For orders to these destinations, Home Delivery is available:

  Delivery terms
Shipping times 5-7 business days
Shipping fees €50
Free shipping All orders above €125
Import taxes Regionally determined*


*Orders may be subject to VAT, import duties and customs handling fees depending on the laws of the destination country. These additional charges will be payable to the carrier prior to or upon delivery of the package. If you wish to have more information on the applicable import taxes, feel free to contact us

General shipping terms

Our products are shipped globally from our warehouse in Belgium. KAAI will process every order as quickly as possible to deliver your products within the listed business days after the order confirmation. Shipping times are indicative and cannot be guaranteed as we have a dependency on our partners (parcel companies) to make the delivery. During peak periods, dispatch and delivery may take longer than usual. 

Delivery methods

Currently we only offer home delivery.

Parcel tracking

You will receive a tracking number once your order has been dispatched and be updated of the delivery steps by e-mail.

Insurance & lost packages

KAAI insures each purchase during the time it is in transit until delivery. A signature is required for all goods delivered. Post signature, the responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself (e.g. gifts), you accept their signature as evidence of delivery and transfer all liability over to them. KAAI is not responsible for lost items once a package has been delivered and signed off. 

Fees for uncollected packages

If a package is not collected on time and is returned to our warehouse, the return handling fee will apply. Please find the applicable fee for your country on our Returns page.

Any other questions?

Please consult our FAQ page.



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