shipping
Shipping times, fees and free shipping thresholds vary by delivery country.
Find the details for your country below:
General shipping terms
Our products are shipped globally from our warehouse in Belgium. KAAI will process every order as quickly as possible to deliver your products within the listed business days after the order confirmation. Shipping times are indicative and cannot be guaranteed as we have a dependency on our partners (parcel companies) to make the delivery. During peak periods, dispatch and delivery may take longer than usual.
Delivery methods
Currently we only offer home delivery.
Parcel tracking
You will receive a tracking number once your order has been dispatched and be updated of the delivery steps by e-mail.
Insurance & lost packages
KAAI insures each purchase during the time it is in transit until delivery. A signature is required for all goods delivered. Post signature, the responsibility for your purchased goods passes on to you. If you have specified a recipient other than yourself (e.g. gifts), you accept their signature as evidence of delivery and transfer all liability over to them. KAAI is not responsible for lost items once a package has been delivered and signed off.
Fees for uncollected packages
If a package is not collected on time and is returned to our warehouse, the return handling fee will apply. Please find the applicable fee for your country on our Returns page.
Any other questions?
Please consult our FAQ page.