Shipping & returns
KAAI offers free shipping on all orders worldwide.
Kaai will process every order as quick as possible to deliver your products within five (5) business days after the order confirmation. Mostly your order will arrive within 2 days. However, this delivery period is indicative and we cannot give guarantees in this respect as we depend on other partners (parcel companies) to deliver at your home. Outside EU the delivery time will take up to 7 workdays.
All prices are listed in EURO incl. Belgian VAT. Import duties are at charge of the customer.
2. Pick up at studio-store
You can also choose to pick-up your package at our studio-store in Antwerp. (please click on the "pickup at store"button when adding your product in your cart). This service is free whatever the amount you order. Your order will be ready within 24hours after payment has been received. An email will be send to you when it is ready. The studio-store is open from Wednesday-Saturday 11.00am-18.00pm.
We accept free returns of unused products within 30 calendar days of delivery provided that the security label is still attached, the protective film on the feet of the bag is still attached and the product is unused. If we receive a return and it has been used or damaged, or if the security tag and/or protective film on the feet is not attached, we cannot accept your return. You can request to have it shipped back at your expense.
Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 30 day policy are ineligible for a refund but will automatically be processed for an online store credit.
Returns from Europe are free of charge. Returns from other locations will be charged the return shipping cost, and the customer will be refunded for the merchandise. Please note that duties and fees will not be returned.
We’re sorry it is not automatically processed. To begin a return or exchange, please email firstname.lastname@example.org with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.