Shipping & returns

1. Shipping

KAAI offers free shipping on all orders within EU.

Kaai will process every order as quick as possible to deliver your products within five (5) business days after the order confirmation. However, this delivery period is purely indicative and we cannot give guarantees in this respect.

Kaai ships currently within the European Union (incl. UK).

If you are from outside Europe and willing to order a product from our webshop, please contact us at hello@kaai.eu, we might find a personal solution for you to ship the order to your home address.

All prices are listed in EURO incl. Belgian VAT.

 

2. Pick up at studio-store

You can also choose to pick-up your package at our studio-store in Antwerp. (please click on the "pickup at store"button when adding your product in your cart). This service is free  whatever the amount you order. Your order will be ready within 24hours after payment has been received. An email will be sended to you when it is ready.  The studio-store is open from Wednesday-Saturday 11.00am-18.00pm. 

3. Returns

We accept returns of unused products within 30 days of delivery. For returns processed after the 30-day window, only store credit will be granted.  Please note that duties and fees will not be refunded. If we receive a return and it has been used or damaged, or if the security tag is not attached, we cannot accept your return. You can request to have it shipped back at your expense.

We’re sorry it is not automatically processed. To begin a return or exchange, please email hello@kaai.eu with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.