Contact
Get in touch with KAAI. From product advice to order support, our team is here for you.
We typically reply within 24 hours (Monday to Friday).
NEED HELP?
Our support pages offer instant answers on common questions:
- Shipping & Delivery
- Returns & Exchanges
- FAQ for guidance on bag sizing, order placement and care of your bag.
Prefer to reach out directly?
> EMAIL
We're happy to help any time: hello@kaai.eu.
> PHONE
Call our online Customer Service team on + 32 3 43 58 130.
Available Monday to Friday, 9.00 AM to 6.00 PM (Antwerp, CET).
> CHAT
Find the chat bubble at the bottom of your screen. Outside working hours, we’ll reply as soon as possible.
EXPERIENCE KAAI IN PERSON
Discover our collections, explore materials, and receive personal advice in one of our stores.
Opening hours
Tuesday to Saturday
11.00 AM to 6.00 PM
> Brussels Flagship Store
Galerie du Roi 21
1000 Brussels
Directions via Google maps
Tel: +32 2 30 44 556
Opening hours
Monday to Saturday
11.00 AM to 6:30 PM
Sunday
12:00 AM to 6:00 PM
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