Terms & conditions

1. General terms and conditions

The present general terms and conditions of sale apply to all sales of products carried out by KAAI NV. to the consumer. The website and related services are offered by:

Kaai NV
Nationalestraat 91
2000 Antwerp

Company number: (VAT-BE): 0682522286

The founders of the company are Helga Meersmans and Ine Verhaert. They have more than 25 years experience in retail and fashion and made a career switch to start up Kaai and are also the managing directors of the company.

E-mail: hello@kaai.eu
Tel: +32 3 435 81 30

Our team is available from 9.00AM-6PM, CET, Monday - Friday. 

By using the Website, you expressly accept our Terms of Sales, as well as all other rights and obligations stated on the website.

In order to be valid, each deviation to the present General Terms and Conditions must be a result of a mutual agreement that is recorded in writing.

KAAI NV reserves the right to amend and/or supplement the General Terms of Sales in the future.  Any future changes will have no effect on existing product orders and consequential sales contracts.

2. Offer

The online offer is presented as an invitation to purchase. Kaai is not bound by its online offer.  Kaai is doing its utmost to display all products as clearly as possible, by using photos, texts, prices etc. The colors of products seen on shop.kaai.eu will depend on the monitor from which it is viewed and can vary depending on the monitor. An offer is only valid while stocks last, Kaai can’t guarantee that all items included in the web shop are in stock at the time of your order. In case the item is not available, KAAI will inform you by phone or email, if Kaai is unable to contact you, your order will be automatically cancelled. In such case, all payments that have been made will be refunded within 5 days. No party will be entitled to claim any compensation due to this cancellation.

3. Ordering

To purchase a Product from Kaai, the purchaser must complete our online ordering method. All orders placed on the websites will be confirmed by mail as confirmation of the agreement. The confirmation will include all information about the article, price, delivery rate etc. Kaai reserves the right to refuse any order that is unusual or placed in bad faith. In addition, we reserve the right to refuse any order from a client with whom there is a dispute concerning the payment of previous orders.

4. Right of Withdrawal

The consumer has the right to withdraw his order or return the products within 14 days after reception of the goods by the consumer. If for any reason you are unsatisfied with your purchase, you can return the goods free of costs, if you return from a EU country, outside Europe return costs are at charge of customer.  To be returned in their original packaged condition at your own risk.  Only after the returned items have been received and approved by Kaai, the amount of the purchase price will be refunded to the purchaser’s account within 10 days. Import taxes, customs, duties can  not be refunded. The return will not be accepted and no repayment will be made if the product is not returned in the same condition (the hangtag should be still attached to the bag).

If you want to return an order or part of your order, please send an email to hello@kaai.eu with your name and order number and the items you wish to return or call us on:  +32 3 435 81 30. You will receive instructions how  to send back the goods.

5. Pricing

All prices towards consumers are indicated in Euro and include Belgian VAT. Shipping is free of charge worldwide.  For non European we can’t anticipate what the charges will be for the customer concerning taxes, duties, import fees or custom fees levied once the purchased Kaai products reach your country. For US customer any import <$800 is free of duties (so most Kaai bags no extra tax will be charged in US)

Kaai has the right to change prices at any time but commit to apply the prices that were indicated on the website at the time of your order. Price changes that are due to changes in VAT will be borne by the purchaser.

6. Payment

We accept online- payments through: Mastercard, Visa, American Express, Bancontact, CB, Ideal, Paypal, Sofort. The total cost of your items purchased  as displayed on the web will be billed to your credit card.

Purchasers can also pay via bank transfer. If you choose to transfer, you will see a screen with a request for payment with a unique feature. You can login directly in your usual, personal banking environment  in order to transfer the requested amount or you can request to  receive an e-mail in order to transfer it later. As soon as the payment is successful, you will receive a confirmation of the order. 

Kaai uses secure socket layers (SSL), by using Mollie payment service, which secures communications by encrypting all data to and from the site.

KAAI nv shall only deliver the order as soon as it has received the full payment of all amounts owed by the Purchaser. KAAI always retains ownership of all products ordered until full payment of all amounts due under this Agreement has been made, regardless whether the delivery has already occurred.

As we sell laptop bags, work bags you might be interested to receive an invoice for your company or profession. If a purchaser wishes an invoice for professional reasons, you can fill in all the details of your company (name, address, VAT number) at the check out page. We will send you an electronic invoice within 14 days.

7. Delivery 

Kaai will process every order asap. We do our utmost to deliver your products within five (5) business days after the order confirmation.  However, this delivery period is indicative and we cannot give any guarantees in this respect. Kaai will not be held responsible for delays with the couriers. Outside EU the delivery period is 7 workdays.

When your order leaves the warehouse, you will receive a tracking number via e-mail in order to be able to track your order during the transport. In case of delay of the delivery time or if we are not able to deliver the ordered product, we will send you a notification and you will have the right to cancel your order within 10 days after our notification. 

You can also choose for the option pickup at store. Please leave a note at the check out so we can organize the reservation for you in our store.

8. Gift cards 

Kaai gift cards are only available in Euro.

How to buy a gift card:

  • Select a gift card amount
  • Add the selected card amount to the cart and complete the checkout process
  • You will receive an order confirmation
  • The virtual gift card will be sent directly to the inbox of the purchaser after Kaai has received the payment. From here the gift card can be forwarded to the intended receiver or can be print out. 

Returns on gift cards:

  • Gift cards can’t be returned or exchanged for cash
  • All returned items that were paid with a gift card will be refunded in a newly issued gift card to the purchaser
  • For items paid by both a gift card and a credit card, you will be refunded on your credit card up to the amount of your initial card payment and the remaining amount will be refunded to your gift card.

How to use the gift card:

  • If your gift card exceeds the total order amount, the balance will remain available on your gift card
  • All remaining balances exceeding the value of your gift card must be paid by Paypal, credit or debit card
  • You can check the balance of your gift card in the account section of shop.kaai.eu
  • You can’t use a gift card to buy gift cards
  • You can’ purchase a gift card with a discount code
  • Your gift card will never expire

 9. Warranty

We stand behind the quality of our products and offer a 2 year warranty on all of our bags. You may rely on this legal warranty if the products delivered do not match the requested or ordered product(non-conformity), in so far as you could not establish this non-conformity upon receipt of the product. 

Please be aware that this warranty does not cover damage resulting from normal wear & tear or neglect in maintaining the products in accordance with the vendor’s recommendations. 

If you are experiencing unforeseen quality issues, we offer several free and easy repair options:

 1. You may email us at hello@kaai.eu with photos of the issue and we will send you a prepaid return label, which you can use to ship the bag to us. We will then work with our preferred repair atelier to ensure your bag is properly fixed. Please note this process takes ~2-3 weeks.

2.  Have Your Bag Repaired Locally: If you prefer to have your bag repaired by a cobbler local to you, we will reimburse you up to the amount it costs for repair through our preferred cobbler. You may email us at hello@kaai.eu with photos of the issue and we will send you a quote as to how much we will be able to reimburse, based on the damage to the item.


Regarding colors and materials we would like to point out that our leather is a natural product and therefore can vary in color and structure from product to product and from collection to collection. These minor variations should be viewed as a unique characteristic and not as a fault. Although most leathers are treated with a water repellant and anti-scratch surface (cfr. description of the product on the website), they are not water resistant.

10. Complaint policy

Kaai provides a two year right to complaint according to the Law of Sales covering defect manufacture and materials registered during normal use of the item. The original invoice must always be included to confirm that the return is within this legal timeframe. All goods are your responsibility until they reach our warehouse.

The right to complaint does not cover defects, damages or wear and tear, resulting directly or indirectly from wrongful use, bad maintenance, violence or unauthorized operations. Complaints regarding defects or faults discovered during normal examination of the item must be communicated to hello@kaai.eu within a 14day period by sending photos of the issue. Kaai will respond to all complaints within 10-14 days depending on the nature of the problem. Subsequently, items may be returned for one of the following: repair, exchange or if agreed upon reimbursement.

11. Force Majeure 

Force Majeure exists if Kaai is, wholly or partially, prevented to accomplish its obligations towards the purchaser by circumstances beyond its control. In In this case Kaai is not obliged to fulfill its obligations. Kaai may suspend its obligations for the duration of the force majeure.

12. Intellectual property

Kaai is a registered trade mark. 

Kaai retains all intellectual property and other related rights with regard to the website. These intellectual property rights include copyrights, trademarks, design rights and/or other rights, including technical and/or commercial know-how, methods and concepts, whether or not patentable. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made (as using specific elements that Kaai allows to share on social media), following the code of the intellectual property. Any other use is constitutive or counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Kaai.


You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #Kaaiwomen or other Kaai brand hashtags, you grant to Kaai NV and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your Kaai-tagged User Submissions in any manner to be determined in Kaai’s sole discretion, including but not limited to on its webpages, social media pages operated by Kaai, and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. Kaai may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties' use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Kaai, the Licensed Parties, and any person acting on Kaai or their behalf harmless from any liability related in any way to the Licensed Parties' use of your User Submissions.

13. Applicable law and court 

These terms of sale shall be governed and interpreted exclusively in accordance with the Belgian law. All offer and sales contracts are governed exclusively by the Belgian law.

As Kaai is based in Antwerp (Belgium), all complaints can be presented to the courts of the judicial district Antwerp.