Shipping & returns

1. Shipping

KAAI offers free worldwide delivery on all orders above 125 €/$/£.

Kaai will process every order as quick as possible to deliver your products within five (5) business days after the order confirmation. Mostly your order will arrive within 2 working days. However, this delivery period is indicative and we cannot give guarantees in this respect as we depend on other partners (parcel companies) to deliver at your home. Outside EU the delivery time will take up to 7 working days.

A shipping cost will be charged for all orders with a total value below 125 €/$/£

All prices are listed in EURO incl. Belgian VAT. Import duties are at charge of the customer , for UK customers import duties are at charge of Kaai.

2. Returns

We accept free returns (EU) of unused products within 30 calendar days of delivery provided that the security label is still attached, the protective film on the feet of the bag is still attached and the product is unused. Returns from non EU countries will be charged a processing fee of 50€/£/$. This fee will be deducted from your refund amount. 

For all purchases made between November 1st and December 31st we offer an extended return window up to 60 days. 

If we receive a return and it has been used or damaged, or if the security tag and/or protective film on the feet is not attached, we cannot accept your return. You can request to have it shipped back at your expense which we will arrange for you.

Your refund will be credited to the same form of payment used to make the purchase. Returns postmarked outside of the 30 day policy are ineligible for a refund but will automatically be processed for an online store credit. 

Our bags are packaged in rather large boxes to protect the bags and make sure they maintain their shape and will not get damaged during the shipment. This unfortunately makes the shipment more expensive. This is why returns within the EU are free of charge, but for returns from other locations the customer will be charged a processing fee of 50€/£/$. The customer will be refunded for the merchandise minus the processing fee. Please note that duties and fees will not be returned.

HOW DO I MAKE A RETURN?
We’re sorry it is not automatically processed. To begin a return or exchange, please email hello@kaai.eu with your Order # in the Subject line and reason for return. We’ll respond promptly with next steps to manage your return.
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